Application Management (AM) provides a methodology and tools that offer visibility into real-time metrics that help manage the key aspects of applications. With our solution, application components are monitored for availability, performance of key business processes, and service-level agreement compliance.
A successfully implemented AM solution will enable system administrators application administrators, DBA's, as well as business and executive management to:

• Obtain real-time availability and performance metrics of an enterprise application and its related components
• Show metrics on what application users are experiencing when using the application
• Assist in root-cause analysis when application performance is degraded
• Provide proactive alerting and notification based on application service-Application Management in Practice level agreement (SLA) compliance
• Provide audience-specific metrics on application availability, including real-time performance dashboards that give visibility into service-level compliance for business, user, and systems performance.

A Content Management System (CMS) is a collection of procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer based. The procedure are designed to:

• Allow for large numbers of people to contribute to and share stored data
• Control access to data based on user roles. User role are used to define each use as to what information they can view or edit
• Aid in easy storage and retrieval of data
• Reduce repetitive duplicate input
• Improve the ease of report writing
• Improve communication between users

RV's Business Service Platform (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. RV's BSP advances the concept of Business Service Management (BSM) software by using a sophisticated engine to collect information on IT assets and relates those assets to overall business services.